What is on-demand support?Available throughout your working hours – and often beyond – you use as little or as much as you need. On-demand service is like having your HR director with an on-off switch that is only ‘on’, and only paid-for, when there is something to do. The client ONLY pays for the approved time shown on a detailed log of activity. Typically, following a face-to-face briefing or induction, service is provided on-line, by email and over the telephone. Brief face to face meetings take place every few weeks or months to maintain relationships, plan services and stay up-to-date on developments.When is on-demand support used?A classic recession-beating tool, remote, on-demand support minimises cost but preserves quality of service. It is most effective when applied to defined activities such as the management of resourcing processes, redeployment or downsizing, or project and change-management activity. What are the advantages of using on-demand support? · Tight control of cost. The client only pays for productive time, avoids all overheads and does not pay for the unproductive time of staff or contractors.· Flexibility. Some days there is nothing that needs to be done; other days demand several hours’ input, maybe delivered in ‘bites’ of a few minutes at a time or half a dozen larger chunks. On-demand support delivers service exactly as needed.· Professional expertise. The client has immediate, on-demand access to a fully-qualified HR professional with over 40 years experience gained in an exceptionally wide range of roles, locations, business sectors and situations.Case studyIn 2007 Martin Yallop was approached by a company providing international engineering, design and project management services to the offshore and onshore, oil, gas and renewable energy sectors. They wanted to manage their resourcing activities – vital for their continuing organic growth - more effectively. We reduced the list of suppliers from many dozens to a small, three-tier structure that has targets (which they regularly achieve), is constantly monitored for performance and is seen by managers as the core tool to meet their short and long-term recruitment needs. It is now unusual to have more than half a dozen unfilled vacancies in a sector that has skill shortages and where there is intense competition for scarce specialist engineers. On-line and traditional advertising are blended with agency, website and personal recommendation and specialist sources are used for occasional executive appointments. Managers are rarely troubled by speculative agency enquiries – previously a major drain on their time - respond quickly to managed enquiries and achieve a consistently high hit-rate in selection. Throughout, we have been the main source of advice on the whole range of HR management activities and have managed the resolution of employee relations issues, contributed to pay and compensation management, supported training and development activities and administered international movements.Service is provided on an on-demand basis throughout every working day and usually delivered in ‘chunks’ ranging from a few minutes to a couple of hours. Activity is recorded, time aggregated and the client is invoiced, typically for between three and ten days each month saving at least half the salary and employment costs of a full-time HR manager.
What is on-demand support?
Available throughout your working hours – and often beyond – you use as little or as much as you need. On-demand service is like having your HR director with an on-off switch that is only ‘on’, and only paid-for, when there is something to do. The client ONLY pays for the approved time shown on a detailed log of activity. Typically, following a face-to-face briefing or induction, service is provided on-line, by email and over the telephone. Brief face to face meetings take place every few weeks or months to maintain relationships, plan services and stay up-to-date on developments.
When is on-demand support used?
A classic recession-beating tool, remote, on-demand support minimises cost but preserves quality of service. It is most effective when applied to defined activities such as the management of resourcing processes, redeployment or downsizing, or project and change-management activity.
What are the advantages of using on-demand support?
· Tight control of cost. The client only pays for productive time, avoids all overheads and does not pay for the unproductive time of staff or contractors.
· Flexibility. Some days there is nothing that needs to be done; other days demand several hours’ input, maybe delivered in ‘bites’ of a few minutes at a time or half a dozen larger chunks. On-demand support delivers service exactly as needed.
· Professional expertise. The client has immediate, on-demand access to a fully-qualified HR professional with over 40 years experience gained in an exceptionally wide range of roles, locations, business sectors and situations.
Case study
In 2007 Martin Yallop was approached by a company providing international engineering, design and project management services to the offshore and onshore, oil, gas and renewable energy sectors. They wanted to manage their resourcing activities – vital for their continuing organic growth - more effectively. We reduced the list of suppliers from many dozens to a small, three-tier structure that has targets (which they regularly achieve), is constantly monitored for performance and is seen by managers as the core tool to meet their short and long-term recruitment needs. It is now unusual to have more than half a dozen unfilled vacancies in a sector that has skill shortages and where there is intense competition for scarce specialist engineers. On-line and traditional advertising are blended with agency, website and personal recommendation and specialist sources are used for occasional executive appointments. Managers are rarely troubled by speculative agency enquiries – previously a major drain on their time - respond quickly to managed enquiries and achieve a consistently high hit-rate in selection.
Throughout, we have been the main source of advice on the whole range of HR management activities and have managed the resolution of employee relations issues, contributed to pay and compensation management, supported training and development activities and administered international movements.
Service is provided on an on-demand basis throughout every working day and usually delivered in ‘chunks’ ranging from a few minutes to a couple of hours. Activity is recorded, time aggregated and the client is invoiced, typically for between three and ten days each month saving at least half the salary and employment costs of a full-time HR manager.